Privacy Policy
Last updated: March 2026
1. About This Policy
IMLANG Windows & Doors ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.
2. Information We Collect
We may collect the following personal information when you interact with us:
- Name, email address, phone number, and property address
- Details about your window or door requirements (product type, measurements, preferences)
- Preferred contact times and communication preferences
- Information you provide in messages or during consultations
- Website usage data collected through Google Analytics (anonymised)
3. How We Collect Information
We collect personal information through:
- Our website's "Get a Quote" form
- Email correspondence
- Phone conversations
- On-site consultations and measurements
- Cookies and website analytics (see Section 8)
4. Use of Automated Tools (AI Processing)
We may use automated tools, including artificial intelligence (AI) systems, to process enquiries submitted through our website. This processing may include:
- Extracting key information from your enquiry (such as product type, measurements, and address)
- Classifying your enquiry to determine whether an on-site measure is needed
- Generating structured summaries for our team to respond to you faster
These automated tools help us respond to your enquiry more quickly and accurately. All automated processing is reviewed by our team before any action is taken. You can opt out of automated processing by contacting us directly by phone.
5. How We Use Your Information
We use your personal information to:
- Respond to your enquiry and provide quotes
- Schedule on-site measurements
- Deliver and install products you have ordered
- Communicate with you about your project
- Improve our services and website
- Comply with legal obligations
6. Disclosure of Information
We do not sell your personal information. We may share your information with:
- Our suppliers and manufacturers (only information necessary to fulfil your order)
- Service providers who assist our business operations (e.g., email hosting, analytics)
- Government authorities if required by law
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses SSL/HTTPS encryption to secure data transmitted between your browser and our servers.
8. Cookies & Analytics
Our website uses Google Analytics 4 to collect anonymised usage data, including pages visited, time spent on site, and general geographic location. This helps us improve our website and services. Google Analytics uses cookies — small text files stored on your device. You can control cookie settings through your browser.
9. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of automated processing
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
10. Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
- Email: sales@imlang.com.au
- Phone: 0433 211 029
- Address: Sydney, NSW, Australia
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date.